HELOC Loan Servicing

What you need to know.

Online: Members have two options via online banking once they log in to their account:
  • Access the Home Equity Loan portal.
    • Click on the second mortgage account from the dashboard, then the “Manage My Account” from here, they will be routed to the Cenlar payment portal.


  • Use the Transfers feature in online/mobile banking to transfer funds from a Quorum savings/checking account.
    • Click on “Transfers” from the menu at left and follow the prompts.
    • Please note that members’ payments will not be reflected until the next business day with this method.
Phone (automated): Call (800) 874-5544, and press option 4, followed by option 2, then option 1.
Members will need the following:
  • Cenlar loan number
  • Primary borrower’s Social Security number
  • Mailing address on file at Cenlar
Mail - Members can send check payments to:Quorum Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733
Bill Payment Service:
Members can still use their bank’s bill payment service. They’ll need their Cenlar loan number and the mailing address noted above (under Mail).
Members can make advances by check.
  • Advances are no longer available via online banking or MST.
  • Cenlar orders checkbooks within 48 hours of the loan boarding to their system and delivery takes 5-10 business days.
  • If an emergency advance is required for a member, we do have an exception process we can employ. Please follow escalations process below.
Payoff Quotes
Available within 2 hours
if requested through the automated phone line.
48 hours for all other requests.
Payoffs can be requested via phone, email, mail, or fax and are provided within 48 hours. The requestor will need to have the Cenlar loan number and the primary borrower’s phone number on file at Cenlar.
The automated phone line is the fastest option and the only same-day option.
Phone: (877) 772-9633  (877-7PAYOFF)
Fax requests are completed within 48 hours.
Fax: (609) 718-4884, Attn: Payoff Dept.
Mail: Payoff Department
PO Box 77406
Ewing, NJ 08628
To ensure payoffs are processed efficiently, be sure to follow the payoff instructions on the payoff statement.  Please also note that a completed, signed authorization should be faxed to 609-718-1700. Payoff funds must be remitted in the form of a wire, certified check, cashier’s/bank check or attorney’s trust check.

Below is the list of subordination requirements for a loan with Quorum FCU:

  • Copy of credit report
  • Full loan application (Form 1003)
  • Copy of Commitment Letter
  • Copy of Appraisal (or signed Waiver of Appraisal in transactions with this exclusion)
  • Copy of Title Search
  • Full name and address of new lender
  • Check made payable to ‘Quorum Federal Credit Union’ in the amount of $75.00
  • Return label for delivery of subordination agreement
  • Balance increase cannot exceed 3% of the original first mortgage loan amount, no cash-out requests above this limit will be approved

The average turnaround time is fifteen business days. To expedite the process, we recommend sending all required documents via overnight delivery. If you are targeting an end of month closing, please have all subordination materials to us prior to the 15th of that month to avoid potential delays.

Once your application is review and approved, Quorum will subordinate the full-face amount of our loan. We are unable to reduce or change the amount of our Note.

Electronic delivery:    mls@quorumfcu.org

Address Changes
Currently, Cenlar requires members to call (800) 874-5544, Monday through Friday, 8:30 a.m. – 12:00 a.m. ET (select option 4 and then option 2) to change their address. For fraud prevention reasons, Cenlar will not take an address request from Quorum, but requires the member to call them directly. We are evaluating if there are any other options for this.
Account Balances/Available Credit
Members will be able to see their balances, available credit and credit limit within the Cenlar portal. To access the portal, members should log into online banking, click on their second mortgage account and access the portal via the “make a payment” tab.
Lien Releases/Mortgage Satisfactions
If the loan was paid in full prior to 11/2/2019, Quorum will release the lien. Please escalate if there is a problem with a lien release. If the loan was paid in full after 11/2/2019, Cenlar will release the lien. The process can take up to 30 days; a paid in full letter is provided during the processing time.
If you have any servicing issues that need immediate attention after you’ve reviewed these FAQs, please remit them to: mls@quorumfcu.org.
Hazard Insurance Mortgagee Clause
Quorum Federal Credit Union ISAOA, ATIMA
c/o Central Loan Administration and Reporting
P.O. Box 202028
Florence, South Carolina 29502-2028
Fax: (843) 413-7133
Private Mortgage Insurance Mortgagee Clause
Quorum Federal Credit Union ISAOA, ATIMA
c/o Central Loan Administration and Reporting
P.O. Box 77404
Ewing, New Jersey 08628
Cenlar Customer Support Hours &  Holidays

Cenlar Customer Support Hours:
  • Monday through Friday, 8:30 a.m. - 12:00 a.m. ET
Cenlar will be closed on the following holidays:
  • New Year’s Day: ​Wednesday, January 1
  • ​Martin Luther King, Jr. Day: ​Monday, January 20
  • ​Presidents' Day: ​Monday, February 17
  • ​Memorial Day: ​Monday, May 25
  • ​Columbus Day: ​Monday, October 12
  • ​Veteran’s Day: ​Wednesday, November 11
  • ​Thanksgiving Day: ​Thursday, November 26
  • Christmas Day: ​Friday, December 25

Contact Us

Contact an Account Executive

Edward Burt
Email Edward
NMLS #1771123

Vincent Buongiovanni
Email Vincent
NMLS #406285

Lorena Petraglia
Email Lorena
NMLS #1685357

Brock McCoy
Email Brock
NMLS #455725

Angela Prospero
Email Angela
NMLS #686430

Eli Shereshovech III
Email Eli
NMLS #251321

Mark Panella
Email Mark
NMLS #1450001

Anthony Cutrone
Email Anthony
NMLS #7321

Ken Cudia
Email Ken
NMLS #1698542

Laura Podhaski
Email Laura
NMLS #909110

Or, tell us how to contact you

Banking That's Good. For You.™

Quorum Federal Credit Union is a leader in innovative mortgage credit solutions. For more than a decade, our alternative lending products have helped our clients grow their businesses and create win/win situations for borrowers and originators. To learn about how we serve our members visit quorumfcu.org.

© 2021 Quorum Federal Credit Union. Serving members since 1934.